Having trouble? We’ve got solutions!
FREQUENTLY ASKED QUESTIONS
Username / Password Issues
When logging into any BellaPass website, the username and password are case sensitive. Captcha is not case sensitive. If you enter the wrong user/pass combination three times, the server will block your ip address for 20 minutes time to prevent brute force attacks.
If you cannot remember your username or password, they are eight random characters, assigned by the server script when you sign up. If you need your user/pass again, you can get it from ccbill here: https://support.ccbill.com
403 Forbidden Page
If you have reached a 403 forbidden page, there are several possible reasons.
- You ip sub network may have been blocked due to abuse from someone else, or yourself if you attempted a site rip.
- You may have entered the wrong user/pass three times at which point the server has blocked you for 20 minutes. Please try back after 20 minutes or be sure of your user/pass by going to CCbill and getting it again: http://support.ccbill.com
- You may have reached the daily bandwidth limit of 30 gigs. The limit is calculated by everything you do within the BellaPass network of sites. Downloads, streaming videos, opening images. Less than 1% of our entire member base hit this limiter. It is in place to prevent site rips and server abuse. The suspension is for 24 hours if this has occured.
Broken Images and Videos
If you have site access, but images are not loading for you, odds are you have hit our IP limiter and the site has temporarily suspended your account.
Each account is given a certain amount of allowed ip addresses. If you have used your ip’s up, the account is frozen until we can look into it and reset it.
Email us at james (at) bellapass (dot) com and include your username and ip address as obtained here: http://bellasupport.com/ip and we will reset the ip issue and get you back into the site as quickly as possible!
All content is available in zip form within each of the Bella Sites.